Webinar Support Specialist

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Webinar Support Specialist

Job Type: Full-time, Permanent

Summary

The Webinar Support Specialist role is part of our GQ Seminars division, reporting to the Senior Director of Business Development. This role supports the Business Development Centre (BDC) Team and our Financial Advisor clientele in a variety of basic webinar training and support tasks, while acting as a liaison between the BDC Team and GQ Head Office. The ideal candidate has a customer-focused mindset and excellent communication skills.

This position is in a fast-paced environment, 40 hours per week, with working hours that vary depending on the client’s needs and webinar schedules. A highly flexible schedule, with a willingness to work remotely on evenings and weekends is a requirement for this role.

Main Duties & Responsibilities

Communicating with various external compliance departments, ensuring our webinar advertising campaigns are launched within the requested parameters
Facilitate webinar training sessions with financial advisors, providing them with 1-1 virtual sessions on basic Zoom functionalities and webinar best practices
Reviewing advisor practice runs and mock sessions, providing feedback
Assisting the advisors with the setup and basic calibration of software and hardware requirements (applications, microphones, cameras, etc.)
Joining the advisor before and during their webinar event, ensuring they are comfortable, setup and ready to present
Assisting the advisor during the webinar event with attendee chat messaging, Q&A, appointment requests if appropriate
Assisting with the creation of marketing materials, slide decks and other marketing materials as needed
Assisting the advisor and our sales team with resolving attendee issues, including but not limited to inquiries related to prizes and incentives

Required Knowledge & Skills

Strong verbal and written communication skills
Highly flexible work schedule
Strong attention to detail and ability to manage repetitive daily tasks
Demonstrated strong time management skills and the ability to multitask and prioritize work
Self-starter with an ability to work independently and as a team player
Excellent organizational skills and demonstrated ability to work under tight deadlines and adapt to continuous change
Demonstrated strong teamwork, collaboration, and interpersonal skills
Demonstrated ability to handle and keep sensitive and confidential details related to all clients
Ability to learn new solutions and processes without a lot of assistance
Ability to work with a fast-paced, changing environment
Exceptional relationship building skills
Good judgement with demonstrated sound decision-making skills, with a proactive approach to problem-solving

Required Education & Experience

Minimum 3 years experience in a customer service-focused role
Post-secondary education is an asset

Additional Hiring Information

Additional COVID-19 considerations may apply for this role. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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